Edumate - Terms and Conditions & Platform Policies

By using Edumate, users agree to abide by all rules, guidelines, and applicable local laws.
Edumate provides a platform for connecting students ('Clients') with experts ('Providers') for academic support services.
Users must not use Edumate for cheating, exam assistance, or any form of academic dishonesty.
All users must provide accurate information during registration and are responsible for maintaining the confidentiality of their account.
Edumate reserves the right to suspend or terminate any account found violating these terms.
All posted content (assignments, messages, submissions) must comply with academic integrity and legal standards.
Edumate may update these terms at any time; users will be notified of changes.

Users are expected to act respectfully and honestly in all interactions.
Plagiarism, harassment, or any fraudulent behavior will result in account suspension.
Experts must provide original, high-quality work tailored to assignment requirements.
Students must not download work and request unfair refunds.
Both parties are expected to use the built-in chat system for communication.

Students can report an issue by clicking the 'Report' button within the assignment page.
A 24-hour dispute review window will be enforced before payment is processed.
Admins will review chat logs, timestamps, and submissions to determine fair outcomes.
Decisions made by Edumate admin are final and binding.
Repeated dispute abuse will result in user suspension or permanent ban.

Refunds are available only when the student reports dissatisfaction before payment is released.
Partial or full refunds may be issued depending on admin review of the case.
If a refund is granted, it will be processed back to the original payment method.
Refund requests will not be honored if plagiarism is found but the student had approved the work earlier.

Edumate collects minimal user information necessary for account management and communication.
User data will not be shared with third parties except where legally required.
All chat and submission data are logged for dispute resolution purposes.
Passwords and payment details are encrypted and securely stored.
Users can request account deletion at any time.